Service Delivery Standards

The Service Delivery Standards (SDS) for FY2025/26 - 2029/30 set forth by the Ministry of Finance, Planning and Economic Development outline the minimum expected levels of service delivery in terms of quality, quantity, time, cost-effectiveness, and coverage. These standards are essential for improving efficiency and accountability in public service, enabling citizens to hold the Ministry accountable for service delivery.

The primary objectives of the Service Delivery Standards are: 

• Defining service expectations for recipients. 
• Ensuring consistency in service provision across national and decentralized levels. 
• Empowering citizens to demand services and evaluate satisfaction levels, 
• Enforcing quality assurance and compliance mechanisms.  

The Ministry of Finance, Planning and Economic Development delivers services across eight key areas: Budget Preparation, Execution and Monitoring; Macroeconomic Policy and Management; Financial Sector Development; Development Policy and Investment Promotion; Deficit Financing and Cash Management, Public Financial Management; Internal Oversight And Advisory Services; and, Policy, Planning and Support Services. Each area focuses on enhancing efficiency, stability, and accountability in public service delivery.  

The estimated annual cost for delivering the services under the Ministry is approximately Ushs. 2.8 trillion. A significant portion of this funding is for Private Sector Development initiatives, particularly the Parish Development Model.  

The Service Delivery Standards are vital for ensuring that government services meet citizens' expectations in various aspects. The Ministry is committed to implementing these standards effectively while considering available resources and documenting business processes to enhance service delivery. The standards will be reviewed every five years to ensure their relevance and effectiveness. 

The Service Delivery Standards are vital for ensuring that government services meet citizens' expectations in various aspects. The Ministry is committed to implementing these standards effectively while considering available resources and documenting business processes to enhance service delivery. The standards will be reviewed every five years to ensure their relevance and effectiveness.  

I call upon all stakeholders, especially staff of the Ministry to adhere to these Service Delivery Standards.

Ramathan Ggoobi

Permanent Secretary/Secretary to the Treasury